Service status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
IaaS / Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
100.0 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
100.0 % uptime
Today
Subscription Management ? Operational
90 days ago
99.99 % uptime
Today
Mine Licenser ? Operational
90 days ago
99.99 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned migration and addition of new sub-processor (Netic A/S) Oct 5, 2025 09:00-10:00 CEST

Dear partner
We are writing to inform you that Cloud Factory will add a new sub-processor,
Netic A/S, effective October 5, 2025.
As part of this change, the Cloud Factory Partner Portal and Customer Portal
will be migrated to infrastructure operated by our new hosting provider,
Netic

About Netic A/S
Netic A/S is a Danish-based provider of secure and compliant infrastructure
services, with strong credentials in enterprise hosting.
- Company registration no.: 26762642
- Address: Alfred Nobels Vej 25, 9220 Aalborg Øst, Denmark
- Certifications and audits: Netic is ISO 27001 certified and is regularly
audited under ISAE 3000 and ISAE 3402, ensuring adherence to high
standards of information security, and operational reliability

Migration timeline and what to expect
- Planned date: Sunday, October 5, 2025
- Expected impact: Up to 10 minutes of service interruption may occur
during final DNS updates and database synchronization.

All migration steps follow industry best practices, are subject to pre-defined
verification procedures, and a fallback plan is in place in case of unforeseen
issues.

Right to object under the Data Processing Agreement
The addition of Netic A/S constitutes a change in our list of sub-processors
under the existing Data Processing Agreement (DPA).
Should you wish to object to the appointment of Netic A/S as a sub-processor,
please notify us in writing no later than September 15, 2025, by contacting:
compliance@cloudfactorygroup.com.
In the absence of any objection by this date, Netic A/S will be considered
approved as a sub-processor under the terms of the DPA.

Questions?
If you have any questions, please contact our Partner Care team at:
partnercare@cloudfactorygroup.com
In case you don’t have an existing Data Processing Agreement, please reach out on compliance@cloudfactorygroup.com.

Thank you for your continued trust.

Best regards
Cloud Factory team
Posted on Aug 26, 2025 - 12:54 CEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
We are currently experiencing technical difficulties with Dropbox
Resolved - Dear partner

We are pleased to let you know that the problem has been resolved and we are up and running again.

We apologize for the challenges this may have caused!

Best regards
Cloud Factory team
Sep 12, 10:33 CEST
Investigating - Dear partner

We are currently experiencing technical difficulties with Dropbox

The issue is being investigated and we will post an update as soon as possible.

Best regards
Cloud Factory team
Sep 12, 09:26 CEST
Sep 11, 2025

No incidents reported.

Sep 10, 2025
We are currently experiencing technical difficulties with Microsoft Management in the Partner Portal
Resolved - This incident has been resolved.
Sep 10, 15:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 14:49 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 14:48 CEST
Investigating - Dear partner

We are currently experiencing technical difficulties with Microsoft Management in the Partner Portal.

The issue is being investigated and we will post an update within 30 minutes.

Best regards
Cloud Factory team
Sep 10, 14:33 CEST
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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