Service status

All Systems Operational

IaaS / Hosting ? Operational
90 days ago
99.99 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
99.97 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.85 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
100.0 % uptime
Today
Subscription Management ? Operational
90 days ago
99.7 % uptime
Today
Mine Licenser ? Operational
90 days ago
99.7 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled maintenance - Virtual Firewall from April 27th 06.00 to 09.00 Apr 27, 2025 06:00-09:00 CEST

Dear partner
We would like to inform you about the upcoming scheduled maintenance of our Virtual Firewall platform, which is planned for April 27th, between 06:00 and 09:00.

What's the maintenance about?
The maintenance involves updating the firmware on our FortiGate Virtual Firewall platform.

Risk assessment:
Our evaluation indicates a low risk of impact.
We will adhere to Fortinet’s recommended upgrade procedures, which have been successfully tested in our environment.

Impact:
During the firmware upgrade, a few interruptions to traffic will occur, the interruptions will be 1-2 minutes each.

Fallback plan:
In the event of any issues, we have a fallback plan in place, allowing us to roll back to the previous firmware/software.

Nerd notes:
We're upgrading our FortiGate Virtual Firewalls to version 7.4.7.
Link to release notes: https://docs.fortinet.com/document/fortigate/7.4.7/fortios-release-notes/760203/introduction-and-supported-models
Last time we upgraded to 7.4.5, Fortinet required that your RADIUS server support the Message-Authenticator attribute.
In version 7.4.7, it is now possible to disable that requirement if needed. We don’t recommend doing so, but the option is available.
Link to Fortinet documentation regarding the RADIUS vulnerability: https://docs.fortinet.com/document/fortigate/7.4.5/fortios-release-notes/5880/radius-vulnerability
We will send out notifications before the maintenance and after completion as well.

If you have any questions, please get in touch with us at partnercare@cloudfactorygroup.com

Best regards
Cloud Factory team

Posted on Apr 07, 2025 - 12:45 CEST
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
Completed - The scheduled maintenance has been completed.
Apr 13, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 CEST
Scheduled - Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from April the 12th 07.00 to the 13th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 01 and 05 between Saturday the 12th 07.00 and Sunday the 13th 22.00 of April.
If you want a list of your customers and Virtual Machines located on Cluster 01 and 05, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team

Mar 10, 15:41 CET
Apr 12, 2025
Apr 11, 2025

No incidents reported.