Service status
All Systems Operational
IaaS / Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
100.0 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
100.0 % uptime
Today
Subscription Management ? Operational
90 days ago
100.0 % uptime
Today
Mine Licenser ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025
Completed - The scheduled maintenance has been completed.
Jan 5, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 07:00 CET
Scheduled - Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from January the 4th 07.00 to the 5th 22.00

What's the maintenance about?
We will update the firmware on our Nutanix platform, Cluster 05 between Saturday the 4th 07.00 and Sunday the 5th 22.00 of January.
If you want a list of your customers and Virtual Machines located on Cluster 05, please get in touch with us at partnercare@cloudfactorygroup.com.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
We have seen small issues while updating, but we have setup more monitoring, moved VM's away from the Cluster and will follow the update very close.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
The issue we have observed is that one node stalls and VMs reboot, but with the work we have done prior to the upgrade, we feel confident that the upgrade will proceed smoothly.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at partnercare@cloudfactorygroup.com

Best regards
Cloud Factory team

Nov 29, 11:39 CET
Jan 4, 2025