Cloud Factory A/S Status

Service status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

IaaS / Hosting Operational

90 days ago

100.0 % uptime

Today

Network Operational

90 days ago

100.0 % uptime

Today

Hosts and clusters Operational

90 days ago

100.0 % uptime

Today

Shared Firewall Operational

90 days ago

100.0 % uptime

Today

Partner Portal Operational

90 days ago

99.51 % uptime

Today

Virtual Machine Management Operational

90 days ago

98.06 % uptime

Today

Subscription Management Operational

90 days ago

100.0 % uptime

Today

Mine Licenser Operational

90 days ago

100.0 % uptime

Today

Other Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - Virtual Firewall from November 24th 06.00 to 09.00 Nov 24, 2024 06:00-09:00 CET

Dear partner
We would like to inform you about the upcoming scheduled maintenance of our Virtual Firewall platform, which is planned for November 24th, between 06:00 and 09:00.

What's the maintenance about?
The maintenance involves updating the firmware on our FortiGate Virtual Firewall platform.

Risk assessment:
Our evaluation indicates a low risk of impact.
We will adhere to Fortinet’s recommended upgrade procedures, which have been successfully tested in our environment.

Impact:
During the firmware upgrade, a few interruptions to traffic will occure, the interruptions wil be 1-2 minutes each.

Fallback plan:
In the event of any issues, we have a fallback plan in place, allowing us to rollback to the previous firmware/software.

Nerd notes:
We're elevating our FortiGate Virtual Firewalls to version 7.4.5 - Link to release notes: https://docs.fortinet.com/document/fortigate/7.4.5/fortios-release-notes

Fortinet has addressed CVE-2024-3596, which requires that your Radius server must support the message-authenticator attribute.
As part of the Virtual Firewall upgrade preparations, we noticed some partners are using Radius connections.
We will reach out to impacted partners individually regarding issues with Radius servers.
Link to FortiNet documentation: https://docs.fortinet.com/document/fortigate/7.4.5/fortios-release-notes/5880/radius-vulnerability

Fix for Windows NPS:
On the Windows Server that runs Radius, run this PowerShell Command:
Set-NpsRadiusClient -Name -AuthAttributeRequired $True
On the Windows NPS server, Message Authentication and MSChapV2 needs to be enabled.
To verify that it is working, run the following command:
diagnose test authserver radius mschap2

For DUO users:
Upgrade the DUO NPS to address this issue
Link to release notes: https://duo.com/docs/authproxy-notes

We will send out notifications before the maintenance and after completion as well.

If you have any questions, please get in touch with us at partnercare@cloudfactorygroup.com

Best regards
Cloud Factory team
Posted on Nov 13, 2024 - 13:44 CET

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

IaaS, Partner Portal and Mine Licenser on November 13th from 16.00 to 17.00

Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 CET

Scheduled - Dear partner
Here's a little info on the scheduled maintenance on November 13th from 16.00 to 17.00.

What's the maintenance about?
We are moving our servers to the latest and fastest hardware between 16.00 and 17.00.

Impact:
The Partner Portal, My Licenses and Virtual Machine Management may experience short, sporadic outages during this period.

Best regards
Cloud Factory team
Nov 11, 14:25 CET

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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