Service status

All Systems Operational

IaaS / Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
100.0 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
100.0 % uptime
Today
Subscription Management ? Operational
90 days ago
100.0 % uptime
Today
Mine Licenser ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Planned migration and addition of new sub-processor (Netic A/S) Oct 5, 2025 09:00-10:00 CEST

Dear partner
We are writing to inform you that Cloud Factory will add a new sub-processor,
Netic A/S, effective October 5, 2025.
As part of this change, the Cloud Factory Partner Portal and Customer Portal
will be migrated to infrastructure operated by our new hosting provider,
Netic

About Netic A/S
Netic A/S is a Danish-based provider of secure and compliant infrastructure
services, with strong credentials in enterprise hosting.
- Company registration no.: 26762642
- Address: Alfred Nobels Vej 25, 9220 Aalborg Øst, Denmark
- Certifications and audits: Netic is ISO 27001 certified and is regularly
audited under ISAE 3000 and ISAE 3402, ensuring adherence to high
standards of information security, and operational reliability

Migration timeline and what to expect
- Planned date: Sunday, October 5, 2025
- Expected impact: Up to 10 minutes of service interruption may occur
during final DNS updates and database synchronization.

All migration steps follow industry best practices, are subject to pre-defined
verification procedures, and a fallback plan is in place in case of unforeseen
issues.

Right to object under the Data Processing Agreement
The addition of Netic A/S constitutes a change in our list of sub-processors
under the existing Data Processing Agreement (DPA).
Should you wish to object to the appointment of Netic A/S as a sub-processor,
please notify us in writing no later than September 15, 2025, by contacting:
compliance@cloudfactorygroup.com.
In the absence of any objection by this date, Netic A/S will be considered
approved as a sub-processor under the terms of the DPA.

Questions?
If you have any questions, please contact our Partner Care team at:
partnercare@cloudfactorygroup.com
In case you don’t have an existing Data Processing Agreement, please reach out on compliance@cloudfactorygroup.com.

Thank you for your continued trust.

Best regards
Cloud Factory team

Posted on Aug 26, 2025 - 12:54 CEST
Aug 29, 2025

No incidents reported today.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.