Service status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
IaaS / Hosting ? Operational
90 days ago
99.98 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
99.95 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.85 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
100.0 % uptime
Today
Subscription Management ? Operational
90 days ago
99.71 % uptime
Today
Mine Licenser ? Operational
90 days ago
99.71 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance - IaaS / Hosting Cluster 03 and 04 from April 5th 07.00 to the 6th 22.00 Apr 5, 2025 07:00 - Apr 6, 2025 22:00 CEST

Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from April the 5th 07.00 to the 6th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 03 and 04 between Saturday the 5th 07.00 and Sunday the 6th 22.00 of April.
If you want a list of your customers and Virtual Machines located on Cluster 03 and 04, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Posted on Mar 10, 2025 - 15:40 CET

Scheduled maintenance - IaaS / Hosting Cluster 01 and 05 from April 12th 07.00 to the 13th 22.00 Apr 12, 2025 07:00 - Apr 13, 2025 22:00 CEST

Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from April the 12th 07.00 to the 13th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 01 and 05 between Saturday the 12th 07.00 and Sunday the 13th 22.00 of April.
If you want a list of your customers and Virtual Machines located on Cluster 01 and 05, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Posted on Mar 10, 2025 - 15:41 CET
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Scheduled maintenance - IaaS / Hosting Cluster 02 and 06 from March 29th 07.00 to the 30th 22.00
Completed - The scheduled maintenance has been completed.
Mar 30, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:00 CET
Scheduled - Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from March 29th 07.00 to the 30th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 02 and 06 between Saturday the 29th 07.00 and Sunday the 30th 22.00 of March.
If you want a list of your customers and Virtual Machines located on Cluster 02 and 06, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Mar 10, 15:37 CET
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
We are currently experiencing technical difficulties with Virtual Machine Management
Resolved - Dear partner

We are pleased to let you know that the problem has been resolved and we are up and running again.

We apologize for the challenges this may have caused!

Best regards
Cloud Factory team
Mar 26, 08:58 CET
Identified - Dear Partner,

We have identified the cause of the previously announced issues.

Our engineering team is working on the case. A workaround has been implemented, and the team is working on a permanent solution.

Best regards,
Cloud Factory Team
Mar 21, 13:59 CET
Investigating - Dear Partner,

We are currently experiencing technical difficulties with Virtual Machine Management.
Some changes to Virtual Machines cause the Portal to display "Updating" as the status for the Virtual Machine.

When the status remains stuck on "Updating," the changes are not applied.

The issue is being investigated, and we will provide an update as soon as possible.

Best regards,
Cloud Factory Team
Mar 20, 08:44 CET
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025
Mar 19, 2025
Partner Portal Virtual Machine Management - Scheduled maintenance on 19th March from 17:00 to 21:00
Completed - The scheduled maintenance has been completed.
Mar 19, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 CET
Scheduled - Dear partner
We are writing to inform you about a scheduled maintenance window for the Virtual Machine Management section of the Partner Portal. The maintenance will take place on Wednesday, 19th March from 17:00 to 21:00.

What's the maintenance about?
We are upgrading the management software to ensure stability and performance.

Impact:
While your virtual machines themselves will remain unaffected, you may experience brief and unpredictable interruptions to the Virtual Machine Management portal's functionality during the entire 4-hour window.

If you have any questions, please get in touch with us at partnercare@cloudfactorygroup.com

Best regards
Cloud Factory team
Feb 25, 14:53 CET
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