Resolved -
Microsoft's provisioning response times have returned to normal. License provisioning and change requests are now completing as expected. The incident is resolved.
Jun 2, 09:59 CEST
Monitoring -
We have identified the cause: Microsoft is currently taking longer than usual to process license provisioning and change requests on their side. In nearly all cases, the requests are being processed correctly — they simply take longer to complete. Some users may receive a timeout error in the meantime; this does not mean the request has failed. We will continue to monitor and post an update as Microsoft response times normalize.
Jun 1, 19:35 CEST
Update -
We are currently experiencing long handling times from Microsoft regarding license provisioning and changes. License provisioning requests may remain in pending status for an extended period.
Jun 1, 12:26 CEST
Investigating -
Dear partner
We are currently experiencing technical difficulties with Microsoft license provisioning. .
The issue is being investigated and we will post an update asap.
Best regards
Cloud Factory team
Jun 1, 12:23 CEST