Service status
Service Under Maintenance
Uptime over the past 90 days. View historical uptime.
IaaS / Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
100.0 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Under Maintenance
90 days ago
99.49 % uptime
Today
Virtual Machine Management ? Under Maintenance
90 days ago
98.04 % uptime
Today
Subscription Management ? Under Maintenance
90 days ago
99.97 % uptime
Today
Mine Licenser ? Under Maintenance
90 days ago
99.97 % uptime
Today
Other Under Maintenance
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled maintenance - IaaS / Hosting Cluster 02 from September 14th 07.00 to the 15th 22.00 Sep 14, 2024 07:00 - Sep 15, 2024 22:00 CEST
Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from September the 14th 07.00 to the 15th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 02 between Saturday the 14th 07.00 and Sunday the 15th 22.00 of September.
If you want a list of your customers and Virtual Machines located on Cluster 02, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Posted on Aug 16, 2024 - 13:59 CEST
Scheduled maintenance - IaaS / Hosting Cluster 01 and 05 from September 21th 07.00 to the 22th 22.00 Sep 21, 2024 07:00 - Sep 22, 2024 22:00 CEST
Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from September the 21th 07.00 to the 22th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 01 and 05 between Saturday the 21th 07.00 and Sunday the 22th 22.00 of September.
If you want a list of your customers and Virtual Machines located on Cluster 01 and 05, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Posted on Aug 16, 2024 - 14:02 CEST
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Partner Portal and Mine Licenser on September 10th from 07:00 to 17.00
Completed - The scheduled maintenance has been completed.
Sep 10, 20:33 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 12:36 CEST
Scheduled - Dear partner
Here's a little info on the scheduled maintenance of our Partner Portal and Mine Licenser on September 10th from 07.00 to 17.00

What's the maintenance about?
We will roll out important updates to our internal backend security policies.

Impact:
The Partner Portal will be sporadically unavailable.
If you have any questions, please get in touch with us at support@cloudfactorygroup.com

Best regards
Cloud Factory team
Aug 27, 12:36 CEST
Sep 9, 2024
We are currently experiencing technical difficulties with Virtual Machine Management
Resolved - This incident has been resolved.
Sep 9, 09:38 CEST
Update - We are continuing to monitor for any further issues.
Sep 5, 17:51 CEST
Monitoring - The custom binaries are complete, and has been installed in the backend system. Services has been restarted, and the API's seems to be working again. Initial testing seems good. We'll continue to monitor to make sure everything is working as intended.
Sep 5, 17:43 CEST
Update - Dear Partner,

Here is an update on the ongoing situation with Virtual Machine Management via the Partner Portal.
We have held a meeting with our supplier, where we reviewed various possible solutions. The only real option is for the supplier to develop a so-called "custom binary," a patch that will specifically resolve the issue. The estimated time frame for the development of this patch is currently about 3 days.
Both we and our representative at the supplier are closely monitoring the situation to ensure the solution is implemented as quickly as possible.
It is important to emphasize that the issue only affects the management of virtual machines via the portal. The operation, connection, and uptime of the virtual machines are not affected.
If new projects need to be created, or if there is a need to add, modify, or change virtual machines or networks, we kindly ask you to continue contacting our support via email at partnercare@cloudfactorygroup.com or by phone at +45 5350 2020. We are ready to assist.
Sep 5, 08:57 CEST
Identified - The implemented fix is not working as expected.
We'll investigate, and get back with an update as soon as possible.
Sep 4, 22:58 CEST
Update - We are continuing to monitor for any further issues.
Sep 4, 21:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 21:22 CEST
Update - Dear Partner,

Here is an update on the issue currently affecting Virtual Machine Management via our Partner Portal. Unfortunately, changes and additions are not functioning as expected at the moment due to an error in the API connection between our backend and the portal. The problem began after a recent update to the management module in our backend.
We sincerely apologize for this inconvenience and understand how critical this is for you. We are in close dialogue with our supplier, who is working intensively to find a solution.
Until the issue is resolved, we kindly ask you to send your change requests via email to partnercare@cloudfactorygroup.com or contact us by phone at +45 5350 2020. We will then ensure that the necessary changes are made.
We apologize and thank you for your understanding and patience.
Sep 4, 19:22 CEST
Identified - The root cause has been identified. We're working on a solution.
Sep 4, 10:26 CEST
Investigating - Dear partner

We are currently experiencing technical difficulties with Virtual Machine Management

The issue is being investigated and we will post an update within 30 minutes.

Best regards
Cloud Factory team
Sep 3, 22:21 CEST
Sep 8, 2024
Scheduled maintenance - IaaS / Hosting Cluster 03 and 04 from September 7th 07.00 to the 8th 22.00
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:00 CEST
Scheduled - Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from September the 7th 07.00 to the 8th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 03 and 04 between Saturday the 7th 07.00 and Sunday the 8th 22.00 of September.
If you want a list of your customers and Virtual Machines located on Cluster 03 and 04, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team
Aug 16, 13:57 CEST
Sep 7, 2024
Sep 6, 2024

No incidents reported.

Sep 5, 2024
Sep 4, 2024
Sep 3, 2024
Partner Portal Virtual Machine Management - Scheduled maintenance on 3rd September from 17:00 to 21:00
Completed - The scheduled maintenance has been completed.
Sep 3, 21:00 CEST
Update - The upgrade is taking longer than expected. We're extending the maintenance window by 2 hours.
Sep 3, 20:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 CEST
Scheduled - Dear partner
We are writing to inform you about a scheduled maintenance window for the Virtual Machine Management section of the Partner Portal. The maintenance will take place on Tuesday, 3rd September from 17:00 to 21:00.

What's the maintenance about?
We are upgrading the management software to ensure stability and performance, and to prepare for the expansion of a brand new and shiny cluster.

Impact:
While your virtual machines themselves will remain unaffected, you may experience brief and unpredictable interruptions to the Virtual Machine Management portal's functionality during the entire 4-hour window.

If you have any questions, please get in touch with us at partnercare@cloudfactorygroup.com

Best regards
Cloud Factory team
Aug 30, 09:06 CEST
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

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