Service status
All Systems Operational
IaaS / Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Hosts and clusters ? Operational
90 days ago
100.0 % uptime
Today
Shared Firewall ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.99 % uptime
Today
Virtual Machine Management ? Operational
90 days ago
99.99 % uptime
Today
Subscription Management ? Operational
90 days ago
100.0 % uptime
Today
Mine Licenser ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from May the 25th 07.00 to the 26th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 02 between Saturday the 25th 07.00 and Sunday the 26th 22.00 of May.
If you want a list of your customers and Virtual Machines located on Cluster 02, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team

Posted on May 03, 2024 - 11:04 CEST
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - Dear partner

The incident has been resolved.
We apologize for the challenges it may have caused!

Best regards
Cloud Factory team

May 16, 12:12 CEST
Monitoring - Dear partner

The problem with our Microsoft Robot has been resolved and we are monitoring the results.

Best regards
Cloud Factory team

May 15, 14:02 CEST
Identified - Dear partner

We have located the problem causing issues when viewing and creating robot jobs.

We will correct the issue and return with a new status as soon as possible.

Best regards
Cloud Factory team

May 14, 12:31 CEST
Investigating - Dear partner

We are currently experiencing technical difficulties with our Microsoft Robot. This causes implications when viewing and creating robot jobs where some subscriptions and products seems to be missing or be "Skipped".

The issue is being investigated and we will post an update as soon as possible.

Best regards
Cloud Factory team

May 14, 11:21 CEST
May 15, 2024
May 14, 2024
May 13, 2024

No incidents reported.

May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 CEST
Scheduled - Dear partner

Here's a little info on the scheduled maintenance of our IaaS platform from May the 11th 07.00 to the 12th 22.00

What's the maintenance about?
We will update the software on our Nutanix platform, Cluster 01 and 05 between Saturday the 11th 07.00 and Sunday the 12th 22.00 of May.
If you want a list of your customers and Virtual Machines located on Cluster 01 and 05, please get in touch with us at support@cloudfactory.dk.

Risk assessment:
According to our evaluation, the risk is low.
Nutanix fully automates the upgrade, and we are following the procedures from Nutanix.
Release notes and compatibility is checked and is approved.
The software upgrade was tested OK on a test platform.

Impact:
When the upgrade starts, 1 cluster node at a time will be drained, and the running Virtual Machines will be moved to another host. VM’s are moving around between hosts daily, there is no reason to think this will be noticeable.
Estimated downtime: none

Fallback plan:
During the upgrade, only 1 cluster node is offline at a time and if that node experiences a failure, the upgrade process will halt automatically. In such an event, Nutanix support will be engaged to address the issue.

We will send out notifications before the maintenance and after completion as well.
If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team

Apr 11, 08:10 CEST
May 11, 2024
May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.