Service status
All Systems Operational
IaaS / Hosting ? Operational
Network ? Operational
Virtual Machines and Infrastructure ? Operational
Shared Firewall Cluster ? Operational
Partner Portal ? Operational
Virtual Machine Management ? Operational
Subscription Management ? Operational
Mine Licenser ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear partner
Here's a little info on the scheduled maintenance of our Virtual Machine Management system on May 31st from 17.00 to 20.00

What's the maintenance about?
We will roll out some updates to our Virtual Machine Management system.

Impact:
The update only regards management of the Virtual Machines, and will not impact the Virtual Machines or there connectivity.
Virtual Machine Management via the Partner Portal will be sporadically unavailable.
If you need to make some changes to CPU, Memory, Disk, turn VM on/off etc. in the specified timeslot, please contact our support, they can help you.

Best regards
Cloud Factory team

Posted on May 22, 2023 - 14:13 CEST
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023
Resolved - Dear partner

We are pleased to let you know that the problem has been resolved and we are up and running again.

We apologize for the challenges this may have caused!

Best regards
Cloud Factory team

May 26, 13:30 CEST
Monitoring - Dear partner

The problem at our ISP has been fixed and we expect the issue to be resolved.

We are monitoring the systems to make sure everything remains stable.

When we can confirm the problem is solved, we will update the incident status to “Resolved”.

Best regards
Cloud Factory team

May 26, 10:57 CEST
Update - We have made some changes to our traffic flow, and everything seams stable. We are in touch with the ISP and will investigate the outage.

If you are experiencing shorter or longer latency in the traffic to our datacenter, please let us know, you can call us or write an email to support@cloudfactory.dk.

For now we will not make more changes.

We will get back with an update as soon as we have some news.

Have a great day

May 26, 08:13 CEST
Investigating - Dear partner

We are currently experiencing technical difficulties with one of our ISP's, and therefor we will manually change to a different ISP.
The change can cause some lost ping requests, and make VPN's reconnect.

The issue is being investigated and we will post an update within as soon as possible.

Best regards
Cloud Factory team

May 26, 07:31 CEST
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Completed - The scheduled maintenance has been completed.
May 17, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 CEST
Scheduled - Dear partner
Here's a little info on the scheduled maintenance of our Virtual Machine Management system on May 17th from 17.00 to 20.00

What's the maintenance about?
We will roll out some updates to our Virtual Machine Management system.

Impact:
The update only regards management of the Virtual Machines, and will not impact the Virtual Machines or there connectivity.
Virtual Machine Management via the Partner Portal will be sporadically unavailable.
If you need to make some changes to CPU, Memory, Disk, turn VM on/off etc. in the specified timeslot, please contact our support, they can help you.

Best regards
Cloud Factory team

May 10, 08:21 CEST
Resolved - Dear partner

We are pleased to let you know that the problem has been resolved.

We apologize for the challenges this may have caused!

Best regards
Cloud Factory team

May 17, 15:45 CEST
Monitoring - Dear partner

The problem has been fixed and we expect the issue to be resolved.

We are monitoring the systems to make sure everything remains stable.

When we can confirm the problem is solved, we will update the incident status to “Resolved”.

Best regards
Cloud Factory team

May 16, 12:56 CEST
Investigating - Dear partner

We are currently experiencing degraded performance on Virtual Machine Management via the Partner Portal.

If you need to Power On, Power Off, make changes to CPU, Memory, Disk etc. please contact the support, they can help you.

The issue is being investigated and we will post an update when we have some news.

Best regards
Cloud Factory team

May 16, 11:32 CEST
May 16, 2023
May 15, 2023
Completed - The scheduled maintenance has been completed.
May 15, 15:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 CEST
Scheduled - Dear partner
Here's a little info on the scheduled maintenance of our Partner Portal and Mine Licenser on May 15th from 12.00 to 17.00

What's the maintenance about?
We will roll out some updates to our Partner Portal and Mine Licenser.

Impact:
We do not expect any impact on the use of our Partner Portal or Mine Licenser, but some delays might be experienced.

If you have any questions, please get in touch with us at support@cloudfactory.dk

Best regards
Cloud Factory team

May 11, 13:14 CEST
May 14, 2023

No incidents reported.